Fixmywatch.com and the International Watch Service Center Agreement
Terms of Service
Fixmywatch.com and the International Watch Service Center provide a repair service, wherein “the customer” sends in your watch needing repair, and we issue you an estimate, which can be accepted or declined. By using Fixmywatch.com and the International Watch Service Center’s website and service, you agree to the terms and conditions set forth herein. These terms are terms of a legal agreement between you and Fixmywatch.com and the International Watch Service Center, and are collectively referred to herein as the "Agreement".
- Party Responsibility.
Any and all transactions conducted on this site are solely the responsibility of Fixmywatch.com and the International Watch Service Center and authorized third parties.
- Accuracy of all Information.
Fixmywatch.com and the International Watch Service Center make every effort to ensure the accuracy of all information that you receive in relation to your product. In the event of typographical errors, technical inaccuracies, or product pricing errors or omissions, Fixmywatch.com and the International Watch Service Center reserve the right to correct the error at the time of error discovery.
- Length of repair time.
We make no guarantees regarding the length of repair time. Due to the nature of the repair, the varying timeliness of parts suppliers and availability of parts, we can provide a general estimate.
- Guarantee of Repair.
Fixmywatch.com and the International Watch Service Center do not guarantee that we can repair your watch. We must first inspect your watch to determine: the needed repairs to ensure the watch functions correctly, the availability of the parts to complete the repair, and the cost to complete the repair. If, in the judgment of Fixmywatch.com and the International Watch Service Center, your watch cannot be repaired, due to lack of parts, you agree to pay the return shipping for the watch. In the event that you do not want to proceed with the repairs, you are responsible for the return shipping costs.
- Manufacturer Repairs.
In the event that Fixmywatch.com and the International Watch Service Center is not able to provide an estimate due to unavailable parts, we will ask for authorization to send your watch to the manufacturer for further evaluation. If given the approval, we will ship your watch at our expense to this location. While at the manufacturer, Fixmywatch.com and the International Watch Service Center are not liable for loss, damage, or any other problems associated with the repair.
- Decision to begin repair is final.
Watch repair begins when your approval is granted and payment is received in full. Once the watch repair begins we are unable to stop the repair.
- Return Shipment.
Fixmywatch.com and the International Watch Service Center cannot guarantee the time of delivery. If you are not available to receive the delivery after multiple attempts, the package may be returned to us, at which point you are responsible for an additional payment to cover re-shipment. Fixmywatch.com and the International Watch Service Center are not responsible for items delivered to incorrect addresses supplied by the sender; delays in delivery due to the fault of the delivery service contracted.
- Payment / Refund Policy.
Upon acceptance of our repair estimate, you will be required to pay either with a credit/debit card. Upon clicking the "Customer Approval" and entering payment for the repair, you have made a legally binding agreement to proceed with the repair. If Fixmywatch.com and the International Watch Service Center deem the watch unrepairable after payment, a full refund minus return shipping is issued.
- Warranty.
All internal repair work is guaranteed for one year. Any damage to the watch resulting from normal or extreme use is not covered under the warranty. Items not covered by the warranty include the crystal, band, stem and crown, or any damage from normal, extreme, or inappropriate use.
10. Storage
If we do not hear from you in 30 days from the invoice date, we will place your watch in storage. Once watches are placed in storage, you have 60 days to claim your watch or pay the return shipping fee. After 60 days, your timepiece will be discarded. If you have not received an email of your invoice, then we may have had a wrong or missing email address. Please call our customer service line if you have not seen any email communication from us within 15 days of sending your watch to us. Please also check your “Junk” or “Spam” folders.
